Legendary British retailer, Marks and Spencer pride themselves on recruiting exemplary staff who are dedicated to offering the highest level of in-store customer service. Successful new recruits undergo an intense training programme, ensuring all new staff collectively reach the level of service expected of them, necessary in maintaining the M&S brand name.
We were tasked with producing a training guide that would house their training modules. With multiple sections, the guide organised the material in a professional and easy-to-follow design, thereby allowing for a more efficient and streamlined training process.
